Privacy Policy
Outerlink Corporation
Last Updated: April, 2026
Introduction
Outerlink Corporation (“Outerlink,” “we,” “our,” or “us”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our websites, products and services, customer support operations, and communications, including system notifications and updates.
Information We Collect
We collect information in the following categories.
Information You Provide Directly
This includes name, email address, phone number, company name and role, account or service-related information, and any information submitted through forms, support requests, or communications.
Operational and Service Data
This includes aircraft, fleet, or equipment identifiers where applicable, usage data related to communications systems and services, and records of support interactions.
Automatically Collected Information
This includes IP address, browser type, device information, pages visited, interaction data, and cookies and similar tracking technologies.
How We Use Information
We use personal information for several purposes.
Service Delivery and Operations
To provide, maintain, and support our products and services, deliver mission-critical communications and system functionality, and send system alerts, downtime notifications, and operational updates.
Customer Support
To respond to inquiries, troubleshoot issues, and maintain service records.
Business Communications
To communicate about accounts, contracts, and service changes.
Marketing
To send product updates, event invitations, or relevant content, but only where consent has been provided when required by law.
Legal Basis for Processing
Depending on the context, we process personal data under contractual necessity to provide services, legitimate interests including operational communications and service improvements, and consent for marketing communications where required.
Sharing of Information
We do not sell personal information. We may share information with service providers such as CRM platforms like HubSpot, hosting providers, analytics providers, and infrastructure vendors, all of whom are contractually obligated to safeguard data. We may also share information with legal or regulatory authorities when required by law, and in connection with business transfers such as mergers, acquisitions, or asset sales.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, meet contractual obligations, and comply with legal and regulatory requirements.
Cookies and Tracking Technologies
We use cookies and similar technologies to understand website usage, improve performance and user experience, and support analytics and platform functionality. Users may control cookie preferences through browser settings.
Your Privacy Rights
Depending on location, individuals may have the right to access personal information, request correction or deletion, opt out of marketing communications, and restrict or object to certain processing activities. Requests can be made using the contact information below.
Communications Preferences
You may receive service-related communications such as system alerts, downtime notices, and account updates as part of your relationship with Outerlink. These communications are considered necessary and are not subject to marketing opt-out. Marketing communications are only sent where appropriate consent has been obtained, and recipients may unsubscribe at any time using the link in emails or by contacting us.
Data Security
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
International Data Transfers
Outerlink operates in the United States but may serve customers globally. Where applicable, we take steps to ensure international data transfers comply with relevant legal requirements.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised Last Updated date.
Contact Information
Outerlink Corporation
Email: support@outerlink.com
Address: 202 N Thomas Dr Ste 10, Shreveport, LA, United States, 71107